Frequently Asked Questions

If you’re looking for the best above ground pool, you’ve found it! Manufactured by H.I.I. (Hollowell Industries, Inc.), makers of Doughboy® pools, your 100% made-in-America Backyard Masters pool is built to last for decades with proper care. We offer high-quality, durable pool kits, complete with everything you need for setup and maintenance, plus optional à la carte items like replacement liners, filters, and pumps.

With over 50 years of experience as a family-owned business, we pride ourselves on offering a personal touch in every project. Our easy online ordering process allows you to shop from home and have everything delivered to your door—no need to visit a retailer.

At Backyard Masters, it’s not just about pools—it’s about creating lasting memories. Let us help you design a backyard space you’ll enjoy for years to come!

Above ground pools are incredibly affordable, especially when you choose a Backyard Masters pool. While prices vary based on size, features, and customization, our pool basics include everything you need to get started, such as your pool, liner, and skimmer.

Want to personalize your pool package? Now is the perfect time to take advantage of great discounts on upgrades, including depth options to best fit your backyard, various pool sizes and shapes, liner protectors, and curated upgrades for quality maintenance and filtration.

When comparing inground and above ground pools, the benefits are clear:

• Affordability: Why spend $50,000-$100,000 on an inground pool when you can enjoy a fantastic aquatic retreat for a fraction of the price?
• Quick Installation: Your Backyard Masters pool ships and installs in just days—no long waiting lists or delays.
• Lower Expenses: With reduced maintenance and chemical costs, above ground pools are more affordable long-term.
• Portability: Planning to move? Take your Backyard Masters pool with you!
• No Property Tax Increase: Unlike inground pools, an above ground pool won’t raise your property taxes.
• Safety: Our Ashwood, Sterling, & Summer Nites pool walls create a natural barrier, and optional safety features like fences and locking gates add extra security.

Absolutely! If you’re local, we’d love for you to stop by one of our two locations to see our Backyard Masters pool models in person.

Visit our main location at 912 Broadhollow Rd, Farmingdale, NY 11735, conveniently located off Farmingdale Rd and Broadhollow Rd. You can also check out our new storefront in the Roosevelt Field Mall, where you can see our offerings up close and get personalized assistance from our knowledgeable team.

If you’re not within visiting distance, don’t worry! We’d be happy to assist you over the phone to answer any questions or help you explore your options. Just give us a call, and we’ll walk you through everything you need to know!

Looking for above ground pools for sale? Simply visit our website, choose your pool model and any additional accessories or upgrades, and complete your purchase through our secure checkout process. It truly is that easy! More detailed information is available to help you get the above ground pool of your dreams.

Absolutely! In fact, we highly recommend checking out your financing options. From full financing to a split-payment plan, there’s no need to wait on getting the absolute best pool products for your home.

We accept all major credit cards and offer financing options through Affirm for qualified customers.

Yes, absolutely! You can shop for your above ground pool online with complete confidence. From your pool purchase to any additional items you select, we ensure that your order is processed securely. Our website uses advanced encryption technology to protect your personal and payment information, so your transaction is always safe. Rest assured, we prioritize your security and privacy at every step of the purchasing process.

At this time, we only ship to the continental United States. A residential or commercial address is required to receive any purchase from Backyard Masters Pools. We are not able to ship for PO Box® delivery.

Backyard Masters offers a $450 flat rate shipping cost for our above ground pools.

Yes, your Backyard Masters above ground pool comes with everything you need to get started, including a durable liner and skimmer for proper functionality. These essential components ensure that your pool operates smoothly from the moment it’s set up. But why stop there? Now is the perfect time to enhance your pool experience with curated items designed to elevate your enjoyment.

From liner protectors to ladders, pumps, filters, and pool chemicals, adding these extras to your cart today makes your pool purchase even more exciting. Not only will you save on retail costs and shipping, but you’ll also be fully prepared for installation day! Bundle everything together so you can start enjoying your pool as soon as it arrives.

Delivery times vary based on location. Typically, orders are processed the same day or next day, with a shipping and handling time period of 3 – 5 days. You’ll receive a tracking number by email once your order has been dispatched.

100%! Backyard Masters pools are designed specifically for above ground pool self-install. DIY above ground pool installation is even easier with a few friends to help. Each pool comes with a step-by-step guide. We recommend watching our online installation tutorial videos for additional assistance.

Permit requirements vary by location. We recommend checking with your local municipality or building department to understand the necessary permits and regulations before installing your pool. You may also need HOA permission, if applicable.

Tools Required

• 2′ Carpenters level (Transit recommended)
• Hammer
• Flat end shovel
• 5/16″ Hex nut driver
• 25′ Tape measure
• Garden rake
• Tamping tool
• Roller (If available)
• Screwdriver, flat end (Large)
• 2 or 3 Garden hoses (Fill pool)
• Two 7/16″ wrenches
• Two 9/16″ wrenches
• Felt tip marking pen
• Carpenters saw
• Sifting screen (To remove 1/8″ pebbles and larger)
• Sharp knife or single edge razor blade
• Pliers
• Drill/Bit (See Step 2)
• Small paint applicator (Q-Tip or brush)

Looking for options to install your Backyard Masters pool? Check your local area for an above ground pool installer near you. Sites like Thumbtack, Angi™, HomeAdvisor, Facebook Marketplace, and more can provide possible installer suggestions and reviews from previous clients.

Please note that Backyard Masters Pools is not affiliated with or responsible for any pool installer. Any errors in installation can void your warranty.

Preparing the site for your Backyard Masters above ground pool is key for a successful installation. The area should be level, stable, and clear of rocks, roots, grass, and debris. We recommend using a ground cover or base material as specified in the installation guide and a Liner Protector and Pool Cove™ system.

Detailed site preparation instructions are included with your pool or you can watch an installation video (coming soon). You can also download our free pre-purchase and pre-installation guides for more details.

You can access our online resources, including FAQs, installation videos, and troubleshooting guides at any time. Our on-demand resources help ensure your installation success.

Support Email: info@backyard-masters.com
Phone Number: 866-368-4426

We understand that installing a pool can feel overwhelming, and we want to ensure you have the best experience possible. Ideally, we’d love for all of our local customers within the Long Island area to have their pools installed by our professional team. If you find yourself unsure about the DIY process, please reach out to us using the contact information below. Let us know your situation, and we’ll be happy to provide you with a quote for professional installation.

Contact us: 631-501-7665
Email: info@backyard-masters.com

Regular maintenance is essential for the longevity of your Backyard Masters pool. This includes monitoring water chemistry, vacuuming your pool, cleaning your skimmer and filter, and winterizing your above ground pool at the end of the season if you are in a cooler climate.

At Backyard Masters, we highly recommend professional-grade pool products to keep your new above ground pool looking and performing at its best. Please see our water care options for more helpful information on maintaining your pool.

To maintain the best water quality for your pool, we recommend using the following products:

• Formula “O” Bucket (10lb & 25lb) – A powerful oxidizing shock treatment designed to keep your pool water clear and free from contaminants.
• Liquid Peroxide – A key component for maintaining balanced water chemistry and ensuring a clean, safe swimming environment.

These products work together to keep your pool water fresh, clear, and free from harmful bacteria and algae.

Unfortunately, we do not accept returns at this time. All sales are final. If you have any issues with your order, please contact our customer support team, and we will do our best to assist you.

Email: Info@backyard-masters.com

Support: 866-368-4426

The warranty registration will be in the assembly pack box. Customer can register the warranty that way once your pallet has arrived.

Safety is our #1 priority. In fact, Backyard Masters-manufactured pools are the safest above ground pools in the industry. As such, we’ve included a comprehensive safety packet with your purchase, complete with safety stickers and the information you need to keep the ones you love safe at all times. Instructions include supervision of children, proper installation, no diving, and adherence to local safety standards and regulations.

We also offer products such as above ground pool entry systems with safety features and above ground pool fencing to help you create a safe and secure environment for your family and friends.