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BK Buttafly
★★★★★
a month ago
We were looking for an outdoor dining set had a great shopping experience at Backyard Masters. Nicole is incredibly knowledgeable and patient and super pleasant! She really went above and beyond for us to receive our delivery in a timely … More manner. When the delivery arrived, it looked exactly as the mockup she sent - maybe even better! I’m confident that this set will last us for years. I plan to go back for more outdoor furniture in the future. Thank you for an awesome experience!!!
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Brendan Rohlfs
★★★★★
3 months ago
I’ve known and worked with Dustin for awhile now, and it’s been consistently impressive to see the level at which he and the team at Backyard Masters operate. From the moment you start working with them, it’s clear they bring a ton of experience … More and genuine expertise to the table.
One thing that really stands out is their incredible array of products. They’ve built a lineup that truly caters to a wide range of needs, without ever sacrificing quality. It’s not just about having options—it’s about having the right options, and they’ve done a great job curating that.
Their customer service is another area where they really shine. They take the time to understand what people are looking for and guide them in a way that feels thoughtful and personalized, not pushy. You can tell they care about getting it right the first time, which makes a big difference.
I’ve also seen firsthand how they position Wellis within their offering. The tubs are extremely high level, and they do a great job showcasing what sets them apart—from design to performance to overall build quality. In a crowded space, they know how to highlight the features that truly matter, and it elevates the entire buying experience.
Overall, Backyard Masters is the kind of place you feel confident recommending. Strong product mix, knowledgeable team, and a clear commitment to doing things the right way.
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Daniel Sciulla
★★★★★
2 months ago
Absolutely amazing experience at Backyard Masters Pool Store! The staff was knowledgeable, friendly, and took the time to answer all my questions. They had everything I needed for my pool and made the whole process easy and stress-free. … More Great prices, excellent customer service, and top-quality products. Highly recommend Backyard Masters to anyone looking for a reliable pool store.
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Amber Danisi
★★★★★
2 years ago
This spring we bought a semi in ground pool and had no issues. The company had great installation availability and did a beautiful job. A few months later, we were in search of a new, larger patio set. Lisa was our customer service helper … More and was extremely professional and helpful. We ended up financing the set and she made the process so simple. She was also patient and friendly, not pushy, when I came in with my 3 young kids. I highly recommend Backyard Masters!
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Matthew LoGiudice
★★★★★
2 years ago
My contractor first brought me to Backyard Masters when I explained that I was looking for a small pool for my yard. From the jump, they were awesome! Maria, Dean and the team worked with me on my needs, educated my on my options, and we … More ultimately chose the best item for me. A brand new 14ft Swim Spa.
Throughout the process, the team was not pushy but did followup and remain engaged with me. They heard my cost concerns and worked on options for me based on my budget.
Finally, they were supportive and communicative throughout the process of delivery and setup of the spa. I did have some manufacturer and electrician issues (Listen to Backyard Masters about the importance of a knowledgeable electrician)! Backyard Masters and their technician were with me the entire way to troubleshoot my issues, and get my spa completely up and running.
Now that I have been with my spa for about a month, I feel even better about my decision to buy through Backyard Masters. I know that they will be there to support me with any concerns, and they have proven themselves to be wonderful, honest, trustworthy people.
Thank you to Maria and the team for a wonderful spa experience, beginning to end!
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John Beck
★★★★★
a year ago
Why would you go anywhere else? The customer service is exceptional, thanks to Samantha, Chris, and particularly Derek, who assisted me in resolving a service issue. As a first-time hot tub owner, I appreciated the patience and support … More provided by the team, which helped me navigate the learning curve. My 50th birthday gift has become the crown jewel of my backyard, earning the admiration of my friends and family. I highly recommend heading directly to Backyard Masters.
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Josh Bennardo
★★★★★
10 months ago
I purchased my hot tub earlier this year from Backyard Masters. I shopped around before making my purchase and they were by far the best price. My experience with the staff and customer service has been great. The delivery team did a great … More job when the tub was delivered. Since owning the tub I have developed a great relationship with the team at Backyard Masters. My water is always clear and they always do right by me.
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Brianna Macri
★★★★★
9 months ago
We bought our patio furniture and hot tub from Backyard Masters and couldn’t be happier! The prices were fantastic, the quality exceeded our expectations, and the customer service was top-notch from start to finish. Highly recommend them … More for anyone looking to upgrade their backyard!
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Debbie
★★★★★
a year ago
Love my new pool and the installer John was amazing! Everything was done in one day. They were professional, reliable, and cleaned up at the end of the day. We cannot have asked for a better installation company. Our pool is beautiful and … More we are so thankful to them.
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Lucas Pibbenstien
★★★★★
a year ago
Purchased my Stealth pool last season from Chris. We are extremely pleased with the experience and the customer service. In the beginning of our search and looking for a company was overwhelming and we felt lost but dealing with the staff … More at Backyard Masters made the process so easy and enjoyable. The staff is excellent and we got our pool done very quickly. I didn’t know doing a pool that quick was possible. We are Adding an outdoor kitchen to the patio this year. Thank you Chris ! Highly recommend Backyard Masters.
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Bre Fox
★★★★★
2 years ago
My husband and I came in here and was able to check off majority of our backyard to do list.
I came in to just purchase a pool and ended up leaving with not just the pool n dog bed. But I’m coming back real soon to purchase the sauna spa … More to put in the pool house.
Backyards Masters have unique items that are cost effective and will make your backyard pop. Our backyard is pretty big and we didn’t really know exactly where to start/design it. The staff is great. Sales Rep Rich was great help with hubby. Dino and Elise was so helpful with giving us ideas n the store had a great selection to choose from.
I fell in love with the Pawbana outdoor pet bed. My dog does not like laying on the floor. The Pawbana pet bed gives her shade from the sun and just the right amount of lift from the floor. The inventor explained it doesn’t rust. Now my baby have a matching day bed (see pics). I will give an updated review after pool and sauna is installed.